FAQ

We ship from northern Chicagoland and via UPS, who we find the most reliable with the best rates (we charge you only what pay, which is generally 40 - 50% less than regular rates). However, we may switch carriers should there be a better way given the circumstances (if a package needs to be there on a Sunday, for instance, we may switch to FedEx). If we make this choice, we will cover the additional cost. If you need a package there overnight, please choose the overnight option (however, if shipping to the Chicagoland/southern Wisconsin, eastern Indiana, southern Michigan, or eastern Iowa area, there is no need to pay for expedited shipping as it generally gets there the next business day).

We do our best to ship your sweet treats on the same day you order if the order is received before 2 PM CST.

If you order on a Thursday or Friday, depending on the destination, we may hold the shipment until MONDAY so the sweet treats don’t sit on a truck or warehouse over the weekend so it arrives fresh!

Please know that we will never compromise the quality over speed of delivery, and therefore, we typically ship:

• East Coast (with the exception of Maine, Rhode Island, and Vermont): Mondays through Wednesdays (arrives in 3 days from ship date);
• Maine, Rhode Island, Vermont: Mondays and Tuesdays (arrives in 3 – 4 days from ship date);
• West Coast, Arizona, Utah, Washington State, Idaho, Dakotas, Nevada, and the western part of Nebraska, Kansas, Colorado, and Texas: Mondays and Tuesdays (arrives in 4 days from ship date);
• Local Chicagoland: Monday – Thursday (arrives next business day); and
• Midwest: Monday – Thursday

UPS Shipping Map

It's important that our Hungry Monkey treats arrive with as much freshness & love with which they were prepared & packaged. With this in mind, please understand that some things are beyond our control, such as natural disasters.

Yes, we can bring the Hungry Monkey Bakery straight to your home with nationwide (Continental US) shipping!

Sadly, we are unable to ship to Canada at this time.

Hungry Monkey is not certified Gluten-free; however, our Chocolate Chip Macaroons are made without gluten though they are made in a kitchen where there is the presence of gluten. Therefore, these are generally okay for people on gluten-free or low-gluten diets, but they are not okay for individuals with celiac disease.

We strive to use only the finest ingredients, good for you and the environment, and we do not add preservatives. We use cage-free eggs, non-GMO canola oil, and cane sugar, never beet sugar (approximately 90% of US beets have been genetically modified).

Head on over to our nutritional page to check out the ingredients and nutritional value of all our ''crazy-good'' sweet treats.

To maintain optimum freshness, we recommend you store your Hungry Monkey in the refrigerator (up to 7 days) or freeze them (in their original wrapping or tightly wrapped…air is the enemy) for up to 6 months. Our products freeze beautifully so do not be afraid to freeze them!

Our products are made in a commercial kitchen in the northern suburbs of Chicago. We do not have a storefront, but you can find us at these Chicagoland locations

While extremely rare, we may have to make substitutions for an item at an equal or greater value.

Refund Policy
On the rare occasion that your sweet treats do not arrive in perfect condition, please let us know by emailing us at Cindy@hungrymonkeybaking.com.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
If your return is accepted, we’ll send you a full refund on the card that was charged to make the purchase.
You can always contact us for any return questions at cindy@hungrymonkeybaking.com.
Exceptions/non-returnable items
Unfortunately, we cannot accept returns on gift cards.